Refund policy

Made-to-Order
Every item at Grumpy Grounds is printed on demand just for you, so we can't accept returns or exchanges for a simple change of mind, wrong size chosen at checkout, or "didn't like it as much in person." Please check our size guide before ordering.

Damaged, Defective, or Misprinted Items
If your order arrives damaged, defective, or with a printing error that isn't what you ordered, we'll make it right with a free replacement or a full refund. Just email us at GrumpyGroundsco@gmail.com within 14 days of delivery with your order number and a photo of the issue.

Wrong Item Received
If we sent you the wrong product or size, let us know within 14 days of delivery and we'll ship a correction at no extra cost.

Lost in Transit
If tracking shows your order as delivered but it never arrived, or it's been stuck in transit well past the estimated window, contact us and we'll investigate with the carrier and arrange a reshipment or refund where appropriate.

How to Start a Claim
Email GrumpyGroundsco@gmail.com with your order number, a description of the issue, and (for damaged/misprinted items) a photo. We reply within 1–2 business days.

Refunds
Approved refunds are issued to your original payment method within 5–10 business days.